Shipping policy

Shipping and Returns

a. Shipping: We will make reasonable efforts to fulfill your order promptly. However, delivery times may vary and are subject to factors beyond our control.

b. Returns and Refunds: Please refer to our separate Returns and Refunds Policy for information on the process and requirements for returning products.

c. Order Cancellations: We understand that circumstances may arise in which you need to cancel an order. We strive to provide the best customer service and make the cancellation process as smooth as possible.

1. Timeframe for Cancellation: Customers can cancel their order prior to the order being processed. If the order has already been processed or shipped, it may not be eligible for cancellation. In such cases, please refer to our Return Policy for further instructions.

2. Cancellation Requests: To cancel an order, customers should contact our customer partner team via email or phone. Please provide your order number and any relevant details about the cancellation request.

3. Refunds for Canceled Orders: If a cancellation request is made and the order has not been processed or shipped, a full refund will be issued back to the original method of payment. Refunds usually take up to 5-7 business days to reflect in your account, depending on your bank or card issuer.

4. Partial Cancellations: In some cases, customers may want to cancel only a portion of their order. We are happy to accommodate partial cancellations as long as the request is made before the items been processed or shipped. The refund amount for partial cancellations will be adjusted accordingly.

5. Exceptions: Please note that there are certain products or services that may not be eligible for cancellation, such as personalized or customized items. In such cases, cancellation requests may be assessed on a case-by-case basis.

6. Changes to the Cancellation Policy: We reserve the right to make changes or updates to our Order Cancellation Policy at any time. Any modifications will be communicated through our website or by directly contacting customers.

We appreciate your understanding and cooperation in adhering to our Order Cancellation Policy. If you have any further questions or need assistance regarding the cancellation of your order, please do not hesitate to reach out to our customer partner team.